Our Refund Policy
If for any reason you are not completely satisfied with your purchase, we will give you a 30 day money-back guarantee from the time you received the goods. Please contact us if you are not satisfied with your purchase so that we can resolve any issues.
Email Lashgro
To organise a refund or return, please send an email to enquiries@lashgroaustralia.com.au with your name and order number, the reason you’re returning the product, and if the product was damaged in shipping, a photo of the damaged product.
Send your parcel
Send returns to:
LASHgro Australia Returns
PO Box 73 HOLLAND PARK QLD 4121 AUSTRALIA
Please include your contact and order details.
You assume any risk of lost, theft or damaged goods during transit and therefore we recommend that you return the product with tracking and pre-pay all postage. LASHgro Australia will not be responsible for parcels lost or damaged in transit if you choose not to track.
Wait for a response
Once your package is received back at Lashgro, we will contact you to confirm if your refund or return has been accepted. If the items are accepted for a refund, we will refund the purchase using the same payment method you used for the original purchase and for the same amount.
Refunds and Returns FAQs
Refunds
Do you offer refunds?
Yes, we offer refunds for items within 30 days of purchase if you provide a legitimate reason for requiring a refund and return the item to Lashgro.
When can I expect to have my refund processed?
Refunds are generally processed within 1-3 business days.
Returns
Can I return an item and exchange it for something else?
Yes, as long as the original item is returned to Lashgro unused, unopened and in original condition.
Will I need to pay for my return shipping?
Yes, it will be your responsibility to pay for the return.
